Emergency HMI Recovery – Packaging Line (Pharma Facility)
- Client:
- SPI Pharma
- System:
- FactoryTalk PanelView HMI – Packaging Line
- Scope:
- Emergency troubleshooting, HMI replacement, system restoration
Overview
A critical HMI failure halted operation of a packaging line at a pharmaceutical manufacturing facility. The system relied on a FactoryTalk PanelView interface for operator control, and the failure required immediate response to restore production.
Response & Execution
- Responded onsite within 2 hours of initial call
- Diagnosed failed PanelView unit and identified available spare hardware
- Upgraded firmware on replacement PanelView to match system requirements
- Successfully downloaded and restored the HMI application
- Brought the packaging line back online within 24 hours
Outcome
- Minimized production downtime on a critical packaging line
- Restored full operator control with validated system compatibility
- Ensured a controlled and reliable transition to replacement hardware
Follow-Up & Documentation
- Delivered a detailed technical report outlining:
- Firmware upgrade procedure
- Application transfer process
- Configuration considerations for future replacements
- Provided the client with a repeatable process to reduce risk in future HMI failures